Delivery & Return Policy

Processing Orders placed before 16:00 CET on business days are shipped the same day. Orders placed after 16:00 CET, during weekends, or on public holidays will be shipped on the next business day. Our warehouse operates Monday through Friday, excluding Dutch public holidays.

Confirmation You will first receive an order confirmation email, followed by a tracking email. Shipments can be tracked via PostNL or DHL; the carrier is selected automatically.

Payment Wallid and manual bank transfer.

Delivery Times Delivery times are calculated from the shipping date, not the order date. Belgium: next business day Netherlands & Luxembourg: 1–2 business days France, Germany, Austria & Ireland: 2–3 business days Other EU countries (including PL, ES, IT, CZ, SE, DK, HU, PT, RO, HR, GR, SI, EE, LT): 3–5 business days United Kingdom & Switzerland: 3–5 business days, plus possible customs delays Rest of the world: 5–10 business days Axyvera accepts no liability for delays caused by the carrier, customs, or force majeure.

Shipping Costs Flat rate of €6.95 worldwide. Free shipping on orders with a subtotal of €150 or more in the Netherlands and Belgium (before shipping costs). Packaging Neutral, unmarked box. No product names or logos appear on the outside. The invoice is sent by email only; the package contains only an order reference. Non-EU (including UK and Switzerland) Customs duties, import VAT, and clearance fees are the responsibility of the recipient. Axyvera has no control over customs processing times.

Returns No returns are accepted after shipment, pursuant to EU Directive 2011/83, Articles 16(d) and 16(e) (hygiene / perishable or sealed goods). According to Axyvera, research peptides fall under both exceptions.

Damaged Orders Damage must be reported within 48 hours of delivery via the chat on axyvera.nl, including your order number and photos of both the product and packaging. Do not discard the product or packaging. A free replacement will be provided first (usually within 1–2 business days after approval). A refund will only be issued if the replacement also fails.

Refunds Refunds are issued to the original payment method. Bank transfers will be refunded to the original IBAN. Refunds are processed within 5–10 business days after approval.

Cancellations Orders can be cancelled free of charge before shipment. Once shipped, orders can no longer be cancelled and the package will not be recalled.

Lost Shipments A carrier investigation will be initiated first, followed by a replacement. If the replacement shipment is also lost, a full refund will be issued. An incorrect address is the buyer’s responsibility; reshipping will incur an additional €8.95 fee.

Support Available via the chat on axyvera.nl, Monday through Friday from 09:00 to 18:00 CET. Responses are provided within 24 hours on business days.